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Schmooze or lose: Social friction and lubrication in e-mail negotiations
Group Dynamics Theory Research and Practice (2002) -
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doi: 10.1037/1089-2699.6.1.89 issn: 1930-7802 issn: 1089-2699
Michael Morris, Janice Nadler, Terri Kurtzberg, Leigh Thompson
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American Psychological Association (APA)
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