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I’m Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust
Social Psychological and Personality Science (2014) -
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doi: 10.1177/1948550613506122 issn: 1948-5506 issn: 1948-5514
Alison Wood Brooks, Hengchen Dai, Maurice E. Schweitzer
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SAGE Publications
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