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Missing link in the service profit chain: a meta-analytic review of the antecedents, consequences, and moderators of service climate
Journal of Applied Psychology (2013) -
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pubmed: 23458337 doi: 10.1037/a0031666 issn: 1939-1854 issn: 0021-9010
Ying Hong, Hui Liao, Jia Hu, Kaifeng Jiang
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American Psychological Association (APA)
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