Fostering employee service creativity: Joint effects of customer empowering behaviors and supervisory empowering leadership
Journal of Applied Psychology (2015) - Comment
pubmed: 25774571  doi: 10.1037/a0038969  issn: 1939-1854  issn: 0021-9010 

Yuntao Dong, Hui Liao, Aichia Chuang, Jing Zhou, Elizabeth M. Campbell