Information about a layperson's knowledge supports experts in giving effective and efficient online advice to laypersons
Journal of Experimental Psychology Applied (2005) - Comment
pubmed: 16393032  doi: 10.1037/1076-898x.11.4.219  issn: 1076-898x  issn: 1939-2192 

Matthias Nückles, Jörg Wittwer, Alexander Renkl