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Tibert Verhagen, Jaap Van Nes, Frans Feldberg, Willemijn Van Dolen
Search publications for: doi:10.1111/JCC4.12066 1 result
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
Tibert Verhagen, Jaap Van Nes, Frans Feldberg, Willemijn Van Dolen